Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Craft Studio processes personal data in connection with its website and photo and art printing services.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact

Contact Information

Privacy email
[email protected]
Telephone
+385 92 019 2074
Postal address
Težački put 93, 23205 Bibinje
Privacy contact
Use the listed contact channels for privacy questions and rights requests.
Contact Page
User Rights

Your Rights

Individuals may have rights to receive information about our processing, request access or correction, object to certain processing, and seek deletion or restriction in appropriate cases. Where a request concerns customer files or print content, we may need to retain limited records to complete the service or comply with law.

Available rights may vary depending on the legal basis and the type of data involved.
Requests

How to Exercise Rights

To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify the requester and understand the data involved. We will respond within the period required by applicable law and may explain any lawful reason for refusing or limiting a request.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Retention

We keep personal data only for as long as needed to handle inquiries, complete orders, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, it is deleted, anonymized, or otherwise removed from active use according to our internal retention practices.

Retention depends on the purpose for which the data was collected and any legal duty to keep it.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text on the website and, where appropriate, provide a separate notice through a reasonable communication channel. The updated version applies from its stated effective date.

We may revise this policy to reflect legal, technical, or operational changes.
GDPR
Regulation

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for inquiries, print services, website operation, and related administration.

Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in relevant cases, users whose data is otherwise handled under GDPR standards.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Croatian Personal Data Protection Agency (AZOP)
This section is intended for GDPR-related information only.
GDPR-aware data handling

GDPR Rights

Where GDPR applies, individuals may have rights to access, rectification, erasure, restriction, objection, and data portability, and to withdraw consent where processing is based on consent. Requests are assessed case by case, and some information may be retained where legal or operational reasons require it.

The rights described here apply subject to the conditions and limits set by law.
01

How We Use Data

We use personal data to answer inquiries, review submitted files, arrange consultations, prepare quotes, manage orders, carry out production and collection arrangements, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to improve site reliability and understand general usage.

Processing is limited to purposes that are relevant to the website and print studio operations.
02

Service Providers

We may share personal data with payment processors, technical service providers, communication tools, and other operational partners that help us run the website and deliver print services. These parties may process data on our instructions and are expected to use it only for the agreed purpose and subject to appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned tasks.
03

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, enforce our terms, protect our rights, respond to lawful requests, or support investigations involving fraud, security, or misuse. We limit such disclosures to what is reasonably necessary in the circumstances.

Disclosure may be required by law or by a valid request from a public authority.
01

Data We Collect

We may collect identification and contact details, order and inquiry content, file and image submissions, consultation details, payment-related records, communication history, and technical data such as device, browser, and usage information. Where a user sends artwork or print files, we process the information contained in those files only to the extent needed to handle the request and complete the service.

The categories of data depend on the way a person uses the website and studio services.
02

How We Collect Data

We receive data when a person submits an inquiry, uploads files, books a consultation, communicates with us by email, or places an order. We also generate internal records from file review, production handling, collection arrangements, payment processing, and website use. Technical data may be collected automatically through the website and related systems.

Most information is provided directly by the user or created during service handling.
03

Types of Cookies

Essential cookies support security, session management, and core site operation. Preference cookies help remember basic settings. Analytics cookies, if used, help us understand general website performance and usage patterns. We do not rely on cookies to make decisions about a person without a lawful basis.

Cookie use is limited to practical website and service functions.
04

Cookie Controls

We use cookies and similar technologies for essential site functions, basic analytics, and preference handling. Non-essential cookies may be limited or disabled through browser settings or other available controls, but some parts of the website may not function as intended if essential cookies are blocked.

Cookie choices can be adjusted through browser settings and, where available, site controls.